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Consumers Health Forum of Australia (CHF)

CHF is the peak organisation providing leadership in representing the interests of Australian healthcare consumers. We work to achieve safe, good quality, timely healthcare for all Australians, supported by the best health information and systems the country can afford.

Latest news

Whitecoat a step towards a consumer friendly health system

29 July 2016 - 

The expansion of the Whitecoat health care directory signals further progress towards a more consumer-friendly health system, the Consumers Health Forum says.

“Whitecoat has shown what is possible in providing consumers with simple, easy to access information about availability and customer rating of health care providers,” the CEO of the Consumers Health Forum, Leanne Wells, said.  

“Whitecoat will now be backed by three health funds and consumers will be keen to see all funds participate in a uniform, reliable and independent directory for health practitioners.

“The big challenge however is to include more doctors and particularly medical specialists in the directory.

Read the full Media Release here.


Consumers Health Forum meets Minister, welcomes her backing for consumer-led solutions

27 July 2016 - 

The Consumers Health Forum has met Health Minister, Susan Ley, today and welcomed her receptive response to our call for consumer-led health solutions.

“Minister Ley’s plans for trials of Health Care Homes are a promising start. We would like to see the Government turbo-charge this development so that all patients can access consumer-centred community-based health care teams across Australia,” the CEO of Consumers Health Forum, Leanne Wells, said.

“The Minister has acknowledged to us the importance of consumer-centred services. We welcome her philosophy to ensure Government health dollars are spent as close as possible to the patient.

Read the full Media Release here.


Consumers Health Forum congratulates Catherine King

25 July 2016 - 

The Consumers Health Forum congratulates Catherine King on her re-appointment as Shadow Health Minister. “Catherine King played an important role in the election campaign to protect Medicare and oppose the continued freeze on Medicare payments to doctors,” the CEO of the Consumers Health Forum, Leanne Wells, said.

Read the Media Release here.


Co-payments: the zombie health policy that won’t die - MEDIA RELEASE

15 July 2016 - 

Today’s suggestion by the Australian Medical Association (AMA) that the Coalition’s abandoned general practice (GP) co-payments policy might be resurrected has been strongly condemned by the Australian Healthcare and Hospitals Association (AHHA), Public Health Association of Australia (PHAA), Consumers Health Forum of Australia (CHF), National Aboriginal Community Controlled Health Organisation (NACCHO) and Australian Council of Social Services (ACOSS).

While a government spokesperson says the Government has no intention of pursuing a co-payment, the Prime Minister and the Health Minister must come out and dismiss the idea once and for all.

Medicare is a key pillar of Australia’s universal healthcare system – it is not a safety net. Consumers must be at the centre of any health policy reforms.

Read the full Media Release here.


Health policies need to do more for consumers - Election 2016 Scorecard

27 June 2016 - 

The Consumers Health Forum scorecard on how party health policies rate against specific measures in our Election Platform shows that all major parties have some way to go to fulfill the reasonable expectations consumers have for the health system.


Pharmacy review places focus on consumer needs

27 July 2016 - 

The Consumers Health Forum welcomes the discussion paper on the Review of Pharmacy Remuneration and Regulation and the emphasis it places on identifying consumer needs.

Read the full release here.


Ill health hotspots highlight need for strong local health services

25 July 2016 - 

The dozens of “hotspots” of avoidable ill health in Australia identified in a new report highlight the need for effective local health services, the Consumers Health Forum said today.

“The Grattan Institute’s report shows that Australia’s health services too often fail to match the promise of what is meant to be a universal health system,” the CEO of the Consumers Health Forum, Leanne Wells, said.

Read the full Media Release here.


Medicare: time for positive reform free of hip pocket pain

18 July 2016 - 

The Consumers Health Forum of Australia congratulates the Coalition Government on its re-election and welcomes the re-appointment of Sussan Ley as Minister for Health.

“We are encouraged by Prime Minister Turnbull’s commitment to Medicare. But we urge the Government not to shy away from the reasonable reforms needed to ensure Australia’s universal health system is sustainable in the 21st century,” the CEO of the Consumers Health Forum, Leanne Wells said.

Read the Press Release here.


Consumer Engagement: How can PHNs & LHNs involve consumers in co-creation to improve healthcare? (Workshop)

4 July 2016 - 

The Consumers Health Forum (CHF) and the Australian Healthcare and Hospitals Association (AHHA) are pleased to present an interactive workshop on consumer engagement in innovation and value creation in health care. More information and registration at www.ahha.asn.au/events 


$192 million mental health boost a welcome step towards more effective services

26 June 2016 - 

The Coalition’s promised injection of $192 million in to expanded mental health services is a timely step toward what should be a more versatile response to the widespread challenge of mental illness.