19 February 2026
National Consumer Sentiment (NCSS) Survey 2025 Report: Consumer Reflections Video
What’s this about?
The Consumers Health Forum of Australia (CHF) conducts an annual survey to better understand how Australians feel about the healthcare system and their experiences with it. The National Consumer Sentiment Survey (NCSS) captures real experiences and views to help shape better healthcare. This NCSS helps highlight what’s working, and what needs fixing, in Australia’s healthcare system. It gives a voice to everyday Australians and helps guide improvements that matter to communities.
In 2024, the NCSS report key areas for improvement were:
- Communication & navigating the health system
- Workforce Shortages & Cost of Care
- Affordability & Accessibility (including regional and rural considerations and experiences of financial stress related to healthcare)
- Discrimination & Disrespect
Learn more about NCSS and read previous reports here:
· National Consumer Sentiment Survey
What’s the opportunity?
CHF are looking for 8-10 Consumers from diverse backgrounds and identities who are interested in being part of a video for the latest NCSS report.
Candidates must be happy to:
- Read and reflect on the key findings from the NCSS report
- Share their reflections and personal experience on camera
- Film themselves in their local area
- Participate in a pre-filming briefing with the CHF team.
Who should apply?
You’re encouraged to apply if you:
- The key themes for improvement identified in the 2024 NCSS report resonate with your lived experience (both positive and negative) of the health system.
- You’re comfortable filming yourself and featuring your local area.
- You have an interest in improving the quality of healthcare services.
What you need to know
· You will need to attend a briefing with CHF team on 4th March 2026 at 2:00PM (Melbourne/Sydney/Hobart time zone AEDT).
· Complete and submit your video by Monday 10th March 2026.
· You’ll be paid $95.20 per hour (ex GST) for your time. It is estimated this will include 1 hour of preparation and up to 1 hour for filming.
· You will be invited to review and provide final consent for the video before it is shared publicly.
· You will be required to complete the CHF media and image consent form to support how your image and story will be shared and stored by CHF.
How to apply:
To be considered for appointment, you MUST complete an online application that will ask questions including:
· Why are you interested in sharing your experience as part of the NCSS Consumer Reflections video?
· Which two key themes from the NCSS 2024 report resonate most with your personal story and share a brief example of how they resonate with your lived experience?
· Are there any barriers or considerations in sharing your lived experience reflections online and publicly that you would like to share with CHF?
Submitting your application
Submit EOI online: Online Application
Submission deadline: 25th February 12PM (Melbourne/Sydney/Hobart time)
· Adelaide: 11:30AM
· Perth: 9:00AM
· Darwin: 10:30AM
· Brisbane: 11:00AM
Applications are reviewed as they come in and may be finalised before the closing date, so early submission is encouraged.
Late or incomplete applications will not be considered.
Questions?
If you have questions about applying, please email admin@chf.org.au
We look forward to hearing from you.
