National Consumer Sentiment Survey Review – Focus Group  

What’s this about? 

CHF is conducting a review of the 2026 National Consumer Sentiment Survey (NCSS). The 2024 and 2025 survey focused on people’s experiences of, and access to health care, as well as how well people were able to manage their own health.  

CHF would like to get consumer feedback on the updates that have been made to the survey tool ready for the 2026 survey. 

What’s the opportunity? 

CHF is inviting up to 10 consumers to participate in online consultations to review the updated NCSS tool: 

• Part 1: 10 consumers will join in a group discussion, focusing on which topic areas need revising or removing, or if there are missing topics that are important to include, and  

• Part 2: 5 consumers will be selected from the group to complete a test of the revised survey one-on-one with an interviewer.  

What you’ll need to do:   

• Part 1: All 10 consumers will join a group discussion via Zoom.  

•  Wednesday, 3 September, 2025 from 12.00pm - 1.00pm (AEST)  

• Complete up to 1 hour of reading before the meeting/s 

• Part 2: 5 Consumers will join a 30-minute 1-1 online interview. 

• Interviews will be scheduled between Monday, 22 September 2025 and Thursday, 25 September, 2025 

What we want to know from you:  

1. I am interested in joining: 

2. Part 1: Group discussion only 

3. Both Part 1: Group discussion and Part 2: 1-1 interview. 

4. Indicate your availability to join the activities on the days offered. 

5. Please tell us, why you would like to take part in the review for the National Consumer Sentiment Survey? (Maximum 250 words) 

6. Do you have a computer/laptop and reliable internet access to join the Zoom call?  

Other details:  

•  You’ll be paid $95.20 per hour (ex GST) for your time. 

• A selection panel will identify participants who represent a diverse range of perspectives and experiences.   

• Participants identified to complete Part 2: 1 - 1 interview will be selected based on nominated interest, availability as well as ensuring a diverse range of perspectives. 

• You do not need to be an expert in research to take part in this opportunity 

To Apply:  

• Please fill out our Expression of Interest form. Applications close at 8am (AEST) on Friday, 22 August 2025 

• Applicants will be notified about the outcome by Wednesday, 27 August 2025 

Questions? 

 For further queries, please contact CHF Consumer Engagement Team at admin@chf.org.au.