18 March 2026
General Practice Accreditation – Consumer Roundtable and Resources Review
Department of Health, Disability and Ageing
Expression of Interest due date: 7th April 2026
What’s this about?
General practices are accredited against the Royal Australian College of General Practitioners (RACGP) ‘Standards for General Practice’. These standards are voluntary and describe how a general practice should be run. They cover things including:
how patient information is managed
health promotion and prevention activities
practice management
accessibility
how practices support patient rights and needs
The Department of Health, Disability and Ageing has asked the Consumers Health Forum (CHF) to run a roundtable consultation into consumer general practice views. The aim is to better understand what consumers know about general practice accreditation and how it relates to their experience of safe, quality care.
The consultation group will also review draft consumer fact sheets about general practice accreditation.
What’s the opportunity?
CHF is inviting up to 30 health consumers who have accessed a general practice service in the last 12 months to join a two-part engagement opportunity.
Part 1: Online roundtable consultation - Wednesday April 15th 1:00-2:30pm (AEST)
The roundtable consultation will explore the following key topics:
What matters most to you when it comes to safe, quality care at a general practice
How you know a practice is providing safe and quality care
Whether your understanding of safety and quality affects which general practice service you choose
What information consumers need to understand general practice standards
What helps or limits a general practice in providing safe, quality care
Part 2: Online consultation (resource review) - Wednesday May 27th 1:00-2:30pm (AEST)
The consultation will review and provide feedback on draft ‘Why general practice accreditation is important’ fact sheets.
Who should apply?
You are encouraged to apply if you:
Have used a general practice service in the last 12 months.
Want to help improve resources that explain how practices meet safety and quality standards.
Feel comfortable sharing your views and experiences.
Are available for both consultation dates.
CHF values diverse perspectives from people of different identities, cultures, and locations, including metropolitan, regional and rural areas.
What is involved:
Successful participants will be asked to:
Complete up to 1 hour of pre‑reading
Join and participate in both online consultations
Share your experiences and views about general practice services
You’ll need access to a computer and reliable internet. If this is a barrier, please contact the CHF Consumer Engagement team: admin@chf.org.au.
How to apply:
To be considered for appointment, you MUST complete an online application that will ask questions including:
Please confirm availability to join both Roundtable consultation sessions:
Part 1: Wednesday April 15th and Part 2: Wednesday May 27th
The sessions are scheduled for the same time on both dates:
- Melbourne/Sydney/Canberra/Hobart: 1:00-2.30pm
- Brisbane: 1:00pm–2:30pm
- Adelaide/Darwin: 12:30pm-2:00pm
- Perth: 11:00am-12:30pm
Have you, someone you provide care for, or a dependant visited a general practice in the last 12 months?
What matters most to you about safe, quality care in a general practice?
Why would you like to take part in this consultation?
Do you have a computer/laptop and reliable internet access to join the Zoom call?
Submitting your application
Submit your EOI applications online
Submission deadline: Tuesday, 7 April 2026, 1.00pm (Melbourne/Sydney time zone)
Brisbane: 1:00pm–2:30pm
Adelaide/Darwin: 12:30pm-2:00pm
Perth: 11:00am-12:30pm
Late or incomplete applications will not be considered.
Other details:
Participants will be remunerated at the CHF standard rate of $95.20 per hour.
A roundtable summary report will be circulated to participants.
Consumers from diverse cultural backgrounds, ages, genders and metropolitan, regional and rural areas are encouraged to apply.
Questions?
If you have questions about applying, please email admin@chf.org.au
We look forward to hearing from you.
