12 June 2026
Australian health consumers want care that treats them with dignity, respect and as genuine partners in decisions about their health. Our latest Australia’s Health Panel survey shows that while many people experience courteous and respectful care, this is not consistent, particularly for those with disability, chronic conditions, mental health experience, or those navigating complex and hospital-based care. Around one in four consumers reported negative experiences, highlighting that respectful care is not simply about individual interactions, but about how the system supports time, communication, coordination and continuity.
The findings make clear that respectful care is a critical driver of trust and engagement. When consumers feel listened to, involved in decisions and not rushed, they are more confident, more likely to follow advice, and more willing to seek care again. When these elements are missing, the impact is immediate, people feel dismissed, lose trust, and may delay or avoid care altogether. Consumers are calling for practical changes: more time in consultations, better communication, stronger coordination across services, and meaningful involvement in decisions. Together, these insights reinforce that dignity and respect are not “nice to have”. They are essential to safe, effective and equitable healthcare.
