With our population ageing, the quality and safety of aged care is a key area of focus for Australians. According to the Australian Institute of Health and Welfare, Australians aged 65 and over, represented 15% (3.8 million) of the total population in 2017. Over the coming decades, this proportion is expected to grow to 23% by 2066. As a result, there will be a greater demand for aged care services, growing pressures on government budgets, and further pressures to increase the aged care workforce as our working age population decreases. In addition, the needs of older Australians requiring care will change driven by developments in technology, diverse preferences and expectations of care, and changing patterns of disease. Understanding the reality of older people’s lives is essential if their needs and expectations are to be met.