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Public
Resources
– Consumer Rights
Charter of Health Consumer Rights
Consumer organisations worldwide use the eight consumer rights to
lobby on behalf of consumers and validate the views of consumers. Consumers
Health Forum has adapted the rights to their own areas of
interest.
These rights outline the basic needs of health consumers:
The right to satisfaction of basic needs
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food, clothing, shelter, health care and education.
The right to safety
– protection against products,
production processes and services which are hazardous to health or
life.
The right to be informed
– given the facts needed to make
an informed choice, and protected against dishonest or misleading
advertising and labelling.
The right to choose
– to select from a range of products and
services, offered at competitive prices with an assurance of
satisfactory quality.
The right to be heard
– to have consumer interests
represented in the making and execution of government policy and in
the development of products and services.
The right to redress
– to receive a fair settlement of just
claims, including compensation for misrepresentation, shoddy goods
or unsatisfactory services.
The right to consumer education
– to acquire knowledge and
skills needed to make informed, confident, choices about goods and
services, while having an awareness of basic consumer rights and
responsibilities.
The right to a healthy environment
– to live and work in an
environment which is non-threatening to the well being of present
and future generations.
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